Privacy Policy

Effective Date: 09/21/2025

California Notice at Collection: California residents, please see the What are your California resident privacy rights? section.

This Privacy Policy (“Privacy Policy”) describes how American Broadband and Telecommunications, LLC (“AMBT,” “we,” “us,” or “our”) collects, uses, and discloses information from or about you, as well as your choices and options to control certain uses and disclosures. This Privacy Policy applies to our telecommunications and internet services, our website, any apps, as well as the Devices you use with our services (collectively, “Services”).

This Privacy Policy is applicable to AMBT Service marketed under the American Assistance brand and any other brand “powered by American Broadband and Telecommunications Company, LLC.” AMBT may change this Privacy Policy from time to time.

What types of Personal Information do we collect about you?

Depending on how you interact with us or our Services, we may collect Personal Information from or about you, including:

Identity and Contact Information: name, date of birth, mailing and billing address, email addresses, telephone numbers.
Lifeline Eligibility Information: documentation of participation in eligible programs, proof of income, or Social Security number (used only to determine Lifeline eligibility).
Billing and Payment Information: card or account details, purchase/order history, and billing information related to voice and text services.
Correspondence Information: information you provide when communicating with us, including records and recordings.
Usage Information: date/time/frequency/quantity of use, Wi-Fi usage, device activity, and Customer Proprietary Network Information (CPNI).
Location Information: approximate device location via GPS, carrier networks, or other location technology.
Device and Computer Information: IP address, browser, OS, software version, device type/model/identifier.
Information Stored on Devices: any content left on a device when relinquished/exchanged/returned/recycled.
General Information: demographics, media consumption, purchases, shopping habits, loyalty data, lifestyle preferences, interests, social media activity.

Personal Information does not include aggregate, de-identified, or anonymous information not reasonably capable of being linked to you or your household.

What are the sources of the Personal Information we collect about you?

Information from You: when you apply, subscribe, purchase, or communicate with us, or provide a device.
Information We Collect Automatically: via cookies, web beacons, pixel tags, log files, local storage (including HTML5/Flash), analytics and advertising tools.
Information from Other Sources: affiliates, retail partners, social platforms, data aggregators, public databases, and other commercially available sources.

We may combine these sources.

How do we use the Personal Information we collect about you?

Verifying Eligibility and Subscribing You (including porting numbers).
Providing, Improving, and Maintaining Services (operations, network management, analytics, optimization).
Customer Service communications and quality assurance.
Billing and Payments (including cookies).
Prevention and Detection of Unlawful/Unauthorized Use and enforcement of terms.
Legal and Regulatory Compliance (subpoenas, court orders, warrants).
Emergency Situations (including 911 and exigent circumstances).
Marketing and Advertising with consent where required.
Contests, Surveys, and Message Boards with consent.

How do we disclose your Personal Information?

Business Purposes within our corporate family.
Provide/Improve/Maintain Services via service providers (hosting, IT, billing, customer service, analytics, delivery).
Protect Services and Users (fraud/abuse/unlawful use).
Legal Rights and Obligations (lawful process; compliance; tax/fee calculation).
Sale or Transfer of Business/Assets (corporate transactions, bankruptcy, reorganization).
Emergencies (danger of death/serious injury; 911).
Commercial Marketing Purposes with affiliates/service providers/marketing partners using analytics/advertising technologies.

We do not sell or knowingly allow third parties to access your Personal Information.

How might you share your Personal Information with third parties?

When using third-party websites, apps, carrier networks, links, plugins, or ads, those third parties may collect or receive your Personal Information under their own privacy policies. Review those policies and adjust device/service settings to restrict sharing.

Customer Proprietary Network Information (CPNI)

CPNI relates to the type, quantity, destination, configuration, location, and amount of your telecom usage and related billing info. We must protect CPNI and may use it to provide services, market related services, prevent fraud/unlawful use, and in aggregate form.

You may opt out of CPNI marketing by calling 1.877.266.7212 or emailing enroll@americanassistance.com. Authentication is required for disclosures.

Data storage and protection

We maintain reasonable physical, technical, and procedural safeguards; encrypt sensitive data and passwords; store data in the U.S.; restrict access to those with a business need. No method of transmission or storage is guaranteed secure.

Children’s information

Services are not directed to children under 13. Parents/guardians may request deletion at 1.877.266.7212 or enroll@americanassistance.com.

Changes to this policy

We may modify this Privacy Policy at any time. Updates will be posted here with an effective date. We provide advance notice of materially adverse changes when feasible.

California Resident Privacy Rights

This section describes rights under the CCPA/CPRA, including definitions and scope.

Categories, Sources, Purposes, Disclosures

See the sections above for categories collected, sources, purposes of use, and disclosures for business purposes. We do not sell or share Personal Information.

Use and Disclosure of Sensitive Personal Information

We do not use or disclose sensitive Personal Information except as necessary to provide Services, prevent fraud/illegal actions, or as otherwise permitted by law.

Your Rights

Right to Know
Right to Delete
Right to Opt-Out of Sale/Sharing (we do not sell/share)
Right to Limit Use/Disclosure of Sensitive PI
Right to Correct
Right to Non-Discrimination

Requests, Verification, and Authorized Agents

To exercise rights, contact us (see How can you contact us?). We verify identity and may request further information to process requests. Authorized agents must provide proof of authority; we may require direct confirmation.

Nevada Resident Privacy Rights

We comply with Nevada law (NRS 603A). You may request that we not sell your Personal Information. We do not currently sell Personal Information.

How can you contact us?

Email: enroll@americanassistance.com
Phone: 1.877.266.7212 or 611 from your device during normal business hours: Monday–Friday, 8AM–11PM EST and Saturday, 10AM–6PM EST (Closed Sunday)
Mail: AMBT, Attn.: Customer Service, 1480 Ford Street, Maumee, OH 43537

This Privacy Policy applies to AMBT Services, including those marketed under the American Assistance brand and any other brand “powered by American Broadband and Telecommunications Company, LLC.”